We keep working in COVID time. We ship all orders in special packages with additional bubble wrap for protection.
Packing and sending an order usually takes no more than 3-5 working days from the date of payment.
Estimated shipping times.
PostNL Delivery (Regular)
North America: 23 - 27 days.
Europe: 9-15 days.
Australia, New Zealand & Oceania: 25-35 days.
Asia Pacific: 25-35 days.
Latin America and the Caribbean: 25-35 days.
North Africa and Middle East: 25-35 days.
Sub-Saharan Africa: 25-35 days.
The packages usually arrive on time, but sometimes delivery time may be about 40 days.
Worldwide: 3-5 days.
We gladly accept returns and cancellations.
Contact me within: 14 days of delivery.
Ship items back within: 30 days of delivery.
Not received parcels.
If you don't collect your order in time it will be sent back to us. We will cancel that order after receiving and refund (the shipping price is not included).
Storage life usually lasts for 30 days
This rule also works in all situations, when your don't get your parcel because of border problems or post cancellation. The claim should be sent to your local postal service.
If your pack is lost and tracknumber has not been updated for more than 30 days (for regular shipping), we will gladly make 100% refund (shipping cost is not included).
To make a refund please write an email to firstname.lastname@example.org using the address that was indicated in your order. Don't forget to write the number of your order and the tracknumber!